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Customer Service
Add the items you'd like to order in the shopping cart
and proceed to our secure server. Our system takes Visa, Master Card or
Discover cards.
Direct Mail:
You have the option of mailing in your
order with a check. Simply fill in all the necessary information at check-out
but instead of entering credit card information, print out the order
and mail it to us together with your check and we'll be pleased to e-mail you a
confirmation when we receive it.
Please mail it to:
Renaud Naturals
101 E5th Street
Loveland, CO 80537
Shipping &
Handling: Renaud Naturals offers a number of shipping options. You
will be asked which method you prefer, at check-out. Most of our products
are made fresh to order and are typically shipped within 2 business days.
Important: Shipping Charges are an estimate and
may be adjusted up or down once
your order is processed.
Foreign Orders:
Shipping costs are for US orders only. Upon
receiving foreign orders, we will contact you by e-mail to advise you of
any additional shipping charges.
Gift Packaging:
Renaud Naturals has created a number of gift items and we will be pleased to
include a card with your sentiment. Please leave your message when prompted at check-out.
Samples: In order to
keep costs down for our customers, Renaud Naturals is unable to send free samples
to clients who are not placing an order. However, we do include free samples
with every paid order. If you would like a specific sample, please leave a
message in the Comments Section at Checkout.
Sales Tax: Renaud
Naturals is required to collect sales tax on orders shipping in the state
of Colorado. If your order is being shipped to our home state of Colorado, the
sales tax will be automatically calculated at check-out.
Returns: Please shop
carefully. Our products are natural and organic. Because the integrity of
our products may be jeopardized, it is not possible for us to take
returns of any of our products. However, if you do have a problem
with any or our products, please contact us so that we may discuss and
offer you another product.
Email
Renaud Naturals
Privacy Statement
Renaud Naturals is highly
sensitive to the privacy interests of consumers and believes that
the protection of those interests is one of its most significant
responsibilities. In acknowledgment of its obligations, Renaud
Naturals has adopted the following Privacy Policy applicable to
information about consumers that it acquires in the course of its
business:
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Acquisition
of Information.
We do not acquire any more information about consumers than is
required by law or is otherwise necessary to provide a high
level of service efficiently and securely.
-
Our
Employees and Privacy.
We train all of our employees about the importance of privacy.
We give access to information about consumers only to those
employees who require it to perform their jobs.
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Security
Measures.
We make access to privacy-sensitive information subject to
rigorous procedural and technological controls, consistent with
legal requirements and the demands of customer service.
-
Disclosure
to Third Parties.
We will provide individually-identifiable information about
consumers to third parties only if we are compelled to do so by
order of a duly-empowered governmental authority, we have the
express permission of the consumer, or it is necessary to
process transactions and provide our services.
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Privacy and
Our Business Partners.
When we make our technology or services available to business
partners, we will not share with them any more consumer
information than is necessary, and we will make every reasonable
effort to assure, by contract or otherwise, that they use our
technology and services in a manner that is consistent with this
Privacy Policy.
Questions.
If you have questions about this privacy policy, please send an
e-mail to
Email
Renaud
Naturals is located at:
101 East Fifth
Street
Loveland, CO 80537
Phone:
Domestic &
Canada:
1-888-767-1433
Local & International: 970-667-1433
FAX:
970-461-5959
E-mail
We'd love to hear
from you!
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